Support FAQs

If you want to see if you have an SE5000 Exakt, you can see this on a technical printout.

Under the manufacturer's address the part number is printed out. An example of our part number system is "900208R7.3/01P01". The "R7.3" is the revision status of this part number indicating that this is an 'Exakt' version of the SE5000.

The buttons on the front of the tachograph were changed as part of the Rev7 update. You know you have a Rev7 SE5000 if your unit has buttons under the display with the following symbols:

Press and hold the or button for at least three seconds and the card tray will eject. To remove the card from the tray, press the driver card up slightly from underneath through the opening in the tray or push the edge of the tray down until the card pops out. (Ejecting a card can only be done when the vehicle is stationary.)

Press the button once to go to the print screen. Press once more and use the and buttons to select the printout you want. To confirm and to activate the printout, press .

Press the button once to get to the printing menu. Press the button once more. Use the and buttons to select the printout you want. Commence the selected printout by pressing .

Press the button. Use the and buttons to select Settings and press . Use the and buttons to select language and press . Use the and buttons to select your language and press .

Press the or button. The selectable modes are Available, Other work and Rest/break. Drive is automatically selected when the vehicle is set in motion.

You can change the preset to any automatic activity change for both driver & co-driver when switching the ignition off. To do this:

1. Insert a company card or a workshop card in either of the tacograph trays.
2. Press the button.
3. Use the and buttons to scroll to the Settings menu and press .
4. Use the and buttons to select "Parameters" and press .
5. Use the and buttons to select "Default activ. key off" and press .
6. Use the and to select the preferred activity (e.g. "Rest").
7. Press OK to confirm. A "Changes Saved" message will appear to confirm the change.

Navigate to the settings by pressing the button from main screen. Next, use the and buttons to scroll to the settings menu. Press to access the settings menu and to scroll to local time and confirm with. You can alter the time in steps of 30 minutes. Press to confirm.

Remove the front cover on the right-hand side of the tachograph by pressing the top of the plastic cover. This will dislodge the cover and allow you to pull the roll.

Press the button once and then use the and buttons to navigate to "Settings". In the "Settings" menu you can select "Built in test" to carry out a working test on your SE5000.

Press the button once and then use the and buttons to navigate to "Places". In the "Places" menu you can select "Ferry" or "Out of Scope".

Ensure you have a valid Company card inserted and locked into the tachograph. See Company locks. Connect a type approved Download tool to retrieve the data.

Insert the Company card then press to enter the menu. Use the and buttons to select "Company locks" and confirm with pressing .

The first time you take delivery of the vehicle you need to insert your Company card to lock in the data.

The connector is located on the left side of the paper roll behind the plastic cover.

The first time you take delivery of the vehicle you need to insert your Company card to lock in the data.

You can analyse your driver and vehicle unit data by using tachograph analysis software.  With Stoneridge’s OPTAC3 software, you can create up to 28 reports to instantly analyse your data as well as checking for infringements against the Drivers’ Hours Law and the Working Time Directive.